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Welcome! You are now on Orange Themes Support page


In order to speed things up, please make sure to do following steps to help find the solution for the problem more quickly.

1. Please make sure you are using the latest version of our theme as well as the latest version of WordPress.

2. Check the support articles & documentation for related problems.

3. Disable all the 3rd party plugins and see if that solves the problem.

4. If the problem still persist, feel free to submit a support ticket and include the the URL of the page where the problem is encountering.

Please note that we currently do not provide any customization services and can't provide compatibility with all the plugins out there. If you need customization service, you can check out the Envato's freelance marketplace.

Thank you so much!

  Featured Articles

Visual Composer / LayerSlider is asking for activation, what do I do?

Currently you will not be able to activate some plugins with our purchase code because it is verifying the purchase for the plugin itself.The only thing this ...

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How to update the theme?

Automatic UpdatingOn newer themes there is an option for the theme to update automatically, you can enable it in Management Page.Updating ManuallyOnce there is a ...

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Importing Quickstart XML

Importing Quickstart XMLTo import Quickstart XML you must navigate to Tools → Import → Wordpress.If you haven't done this before, the wordpress will ask you to ...

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How can I translate theme into a different language?

Our themes does support translation, other languages but we do not include any translations which means that you will have to translate them by yourself.It can be ...

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I've encountered an error / "white screen of death", what do I do?

If you have encountered "white screen of death", please check your web server log files and see what exactly is this error saying.There are multiple steps you can ...

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  Public Ticket Activity

Jony featured image   Updated 22 hours ago   1   Allegro - Multipurpose News, Magazine Theme Most recent comment from Jony: Featured Image and thumbnail are not showing on hosted under Amazon AWS s3. What can i do know? Marco banner statistic   Updated 2 days ago   6   Forca - Responsive News/Magazine Theme Most recent comment from OrangeThemes: Hello, You will not be able to inject php code into the banner area, but a shortcode should do the trick: https://ajdg.solutions/manuals/adrotate-manuals/show-adverts-on-your-site/ Debbie Past Events   Updated 2 weeks ago   2   Sportimo - Sport & Events Magazine Theme Most recent comment from OrangeThemes: Hello, 1. You can enable past events by modifying the template-events.php file and remove these lines: 'meta_query' => array( array( 'key' => THEME_NAME.'_datepicker_2', ... Walter Sewell main slider   Updated August 2, 2016   3   VideoMag - Powerful Video WordPress Theme Most recent comment from Walter Sewell: ok, thanks. Walter Sewell footer.php   Updated August 2, 2016   3   VideoMag - Powerful Video WordPress Theme Most recent comment from Walter Sewell: ok, on the server through FTP is best, thanks. Nizar Perforamnce slow   Updated August 2, 2016   11   Novomag - Clean & Flat Magazine Most recent comment from OrangeThemes: Hello, Not quite sure, you might consider upgrading your server / hosting to a faster one. Even the wp-admin seem to be loading slow when there isn't really that much content to load. damien3000 translation // image links /// problems   Updated July 29, 2016   8   Gadgetine Wordpress Theme for Premium Magazine Most recent comment from damien3000: edit : "responsive lightbox" from dfactory works perfectly. case closed i guess, as they say in the moovies. thanks for your great help ! damien Foothill Hyperlink color   Updated July 25, 2016   2   Composs - Elegant Blog, Magazine & News Theme Most recent comment from OrangeThemes: Hello, You can add something like this to the end of your "css/main-stylesheet.css" file: a { color: red;} Vu Customize block   Updated July 18, 2016   3   Quadrum - Multipurpose News&Magazine Theme Most recent comment from OrangeThemes: Hello, 1. You can modify the "functions/homepage-blocks.php", "includes/home-blocks/" files to combine the two blocks. 2. The "View all posts" text can be modified while ... Roman Cervenan API Key   Updated July 13, 2016   6   Legatus - Responsive News/Magazine Theme Most recent comment from OrangeThemes: Hello, Yes, it seems that they have changed their policy and there are no longer free api keys available. We apologize for the inconvenience caused. Gilang Prasetya reload article   Updated June 29, 2016   2   Novomag - Clean & Flat Magazine Most recent comment from OrangeThemes: Hello, Sorry, I didn't quite get that. Could you describe the problem a bit more? ivan problems with safari   Updated June 27, 2016   2   Composs - Elegant Blog, Magazine & News Theme Most recent comment from OrangeThemes: Hello, It seems to be working fine for us, does the problem still persist? https://www.dropbox.com/s/9tw8bfrjsa1mtri/safari-tabs.mov?dl=0 Gilang Prasetya rename menu   Updated June 17, 2016   7   Novomag - Clean & Flat Magazine Most recent comment from Gilang Prasetya: Cool ... I managed to replace the icon menu !!! thank you Gilang Prasetya display read more   Updated June 16, 2016   4   Novomag - Clean & Flat Magazine Most recent comment from OrangeThemes: Hello, You can try modifying "css/responsive/phone.css" file on line 116 (.panel-three-split:before, .article-grid-list:before, .panel-split:before, .content .panel .upper-title, #sidebar ... Gilang Prasetya Create Home Slider   Updated June 15, 2016   6   Novomag - Clean & Flat Magazine Most recent comment from OrangeThemes: Hello, Unfortunately currently there will be no read more buttons for this block available.
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